Frequently Asked Questions

Are your gemstones natural?

Yes. Every gemstone we sell is natural, never lab-grown or synthetic. See Our Guarantee.

Are your stones treated?

Some are, as is common in the gem trade. We always disclose every treatment we know of on the product page.

Do your stones come with a certificate?

Some do, as shown on the product page. For any other stone you can request one; the lab fee is paid by the buyer and quoted upfront.

Where do your stones come from?

We work with a small circle of experienced gem cutters and specialists in Thailand, Pakistan and the Netherlands. Each product page shows where the piece ships from.

How long does shipping take?

Orders are dispatched within 1–5 business days. Delivery takes 2–30 business days depending on where the piece ships from and to. See Shipping.

Will I have to pay customs or import fees?

Possibly. Depending on your country, import duties or taxes may be charged on delivery. See Shipping.

Can I return an item?

Yes, within 30 days of delivery, except custom, resized or engraved items. See Returns & Refunds.

Do the photos show the real stone?

Yes, every photo is of the actual piece you'll receive. Colours may vary slightly between screens; we're happy to send extra photos or a video.

Can you find a specific stone for me?

Often, yes. Our partners source directly in Thailand and Pakistan. Email hello@gemworkers.com with what you're looking for.

How can I contact you?

Email hello@gemworkers.com. We aim to reply within 1–2 business days.